Terms of Use
These Terms and Conditions of Use are intended to regulate access to and use of the Chrono Health Application, as well as the functionalities associated with it.
1. Definitions
1.1. "Application": The Chrono Health Application, with the functionalities described in clause 7..
1.2. "Medical acts": Diagnostic, prognostic, surveillance, research, medico-legal expertises, clinical coding, clinical auditing, prescription and execution of pharmacological and non-pharmacological therapeutic measures, medical, surgical, and rehabilitation techniques, health promotion and disease prevention in all its dimensions, namely physical, mental, and social of individuals, population groups, or communities, respecting the deontological values of the medical profession, better defined in articles 6 to 8 of Regulation No. 689/2019, published in the Official Gazette, 2nd Series, No. 170 of September 5, 2019.
1.3. "Chrono Health": CHTA – CHRONO HEALTH TECHNOLOGIES APP, LDA. identified in clause 2.
1.4. "Illegal content": Any information relating to the provision of services that are not in compliance with the law of the European Union and/or Portuguese law and/or these Terms of Use.
1.5. "Stored Data": Health-related data of a Data Owner User that have been entered into the Application by them or by an Authorized User.
1.6. "Personal data": Information relating to an identified or identifiable natural person.
1.7. "Health-related data": Personal data related to the physical or mental health of an individual, including the provision of health services, revealing information about their health status.
1.8. "Extrajudicial conflict resolution body": Any of the bodies provided for in clause 25.
1.9. "Provider": Chrono Health.
1.10. "Healthcare Professional": A professional legally qualified to provide health services.
1.11. "GDPR": General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
1.12. "Services": Services provided to the User through the Application, as defined in clause 3.
1.13. "Health services": Health area services exclusively provided by legally qualified professionals, including, but not limited to, the practice of Medical Acts.
1.14. "Third party": Any person other than the Data Owner User or the Authorized User;
1.15. "Terms of Use": These Terms of Use.
1.16. "User": Individuals who access the Application, divided into two categories: Data Owner User and Authorized User.
1.17. "Data Owner User": The User who owns the health-related data and who registers in the Application with the aim of storing and managing these data and also sharing them with an Authorized User.
1.18. "Authorized User": The User who, with the authorization of the Data Subject User, accesses the latter's health-related data that, at the time of access, are stored in the Application.
2. Identification of Provider
2.1. CHTA – CHRONO HEALTH TECHNOLOGIES APP, LDA., corporate entity No. 516486063, headquartered at Avenida Torre de Belém, No. 19, 1400-342 Lisbon, Parish of Belém, Council and District of Lisbon, Portugal, telephone No. +351960462402 (call to the mobile network) email address legal@chronohealth.io, holder of the intellectual property rights related to the Website www.chronohealth.io and the “Chrono Health” Application.
2.2. Chrono Health is a commercial company whose corporate purpose includes, among others, the provision of services and the development of activities in the area of information technologies, such as data processing, information hosting, and other related activities, specifically in the development of an online platform for use in the health area.
3. Provided Services
3.1. Through the Application, Chrono Health provides services for the storage, management, and sharing of health-related data.
3.2. The Service is provided according to the terms set out in these Terms of Use.
3.3. Acceptance of the Terms of Use implies the User's commitment to comply with them and constitutes the conclusion of a contract with the Provider.
3.4. To avoid any doubt, Chrono Health is a Service Provider of the information society, offering virtual hosting services and does not provide Health Services.
4. User Registration as Data Owner in the Application
4.1. The Data Owner User who wishes to access the Application must install it on a device with the technical characteristics defined in the following number.
4.2. The Application is only compatible with devices connected to the Internet, including mobile networks, equipped with Android or iOS operating systems.
4.3. The essential conditions for the registration of the Data Owner User in the Application are:
being of legal age;
reading and understanding these Terms of Use;
expressly accepting and committing to comply with them; and
Reading and understanding the Privacy Policy accessible here.
4.4. To register, the Data Owner User must mandatorily enter the following personal data in the Application: Name, email, date of birth, sex at birth.
4.5. Considering that the Application will process health-related data, the Data Owner User's consent for this processing will be requested during registration.
4.6. The Data Owner User may optionally enter additional personal data into the Application.
4.7. The completion of the registration process depends on the authentication of the Data Owner User carried out as follows: the Data Owner User enters their email, and Chrono Health will send an email with a 6 (six) digit code that the Data Owner User must enter to complete the process.
5. Data Owner User Account
5.1. The Data Owner User accesses their account with the credentials they have chosen, namely, email and password.
5.2. The access credentials for the Data Owner User's account are personal and non-transferable, and it is the user's sole responsibility to preserve and maintain their confidentiality and security.
5.3. The Data Owner User will not provide their access credentials to third parties at any time, nor will they allow access to their mobile devices that could compromise the security of the stored access credentials.
5.4. In case of suspicion that their access credentials have been made known, have been improperly used or appropriated, or are at risk of being so, the Data Owner User must immediately change their password. If unable to do so, they must inform Chrono Health so that it can take appropriate measures, which may include blocking their access until the issue is fully resolved. In this situation, the Data Owner User commits to following all the security instructions communicated by Chrono Health.
6. Access to the Application by the Authorized User
6.1. The Authorized User may access the Stored Data, with the authorization of the Data Owner User, provided through an alphanumeric code that will allow them to consult the Stored Data for a limited period.
6.2. Conditions for access to the Application by the Authorized User include:
reading and understanding these Terms of Use;
expressly accepting and committing to comply with them; and
reading and understanding the Privacy Policy accessible here.
6.3. The Authorized User's access will be temporary, allowed for the period determined by the Data Owner User.
7. Application Functionalities
7.1. The Application allows the Data Owner User to:
Enter their health-related data, such as exams, analyses, medical appointments, symptoms, chronic diseases, medication;
Upload their health-related data into the Application;
Access their Stored Data in the Application;
Share their Stored Data with an Authorized User;
7.2. The Data Owner User may also enter data related to their lifestyle and habits (for example, physical exercise, water intake) and consult them in an aggregated form.
7.3. With the authorization of the respective Data Owner User, the Application allows the Authorized User to:
i. Access the Stored Data in the Application; ii. Upload health-related data of the Data Owner User, which will then become part of the Stored Data; iii. Download Stored Data from the Application.
8. General duties applicable to all users
The User must refrain from:
a) inserting Illegal Contents into the Application;
b) using the Application for any fraudulent purpose or for committing crimes or illegal activities;
c) violating any clause of these Terms of Use;
d) directly or indirectly, making any copy, imitation, or technical modification to the Application, including, but not limited to, using reverse engineering, even if it does not harm or damage its functioning.
9. Specific Duties of the Data Owner User
9.1. The Data Owner User will use the Application solely to store, manage, and share their Health-related Data.
9.2. The use of the Application for purposes other than those mentioned above, especially for storing, managing, or sharing data that is not health-related and/or belongs to Third Parties, is expressly prohibited.
9.3. The User will be the sole and exclusive responsible for the data they enter into the Application.
9.4. The personal data provided by the Data Owner User must be complete, true, and up-to-date, and the Owner Subject User commits to keeping them permanently updated.
10. Specific duties of the Authorized User
10.1. The Authorized User must refrain from:
a) accessing or attempting to access the Stored Data without the authorization of the Data Owner User or outside the time period for which such authorization was granted;
b) uploading the Health-related Data of the Data Owner User without their authorization or outside the time period for which such authorization was granted;
c) downloading the Stored Data without the authorization of the Data Owner User or outside the time period for which such authorization was granted;
10.2. The Authorized User will only access the Stored Data of the Data Owner User and upload Health-related Data of the Authorized User, refraining from using the Application for other purposes, especially for storing, managing, or sharing data that is not health-related and/or belongs to Third Parties.
10.3. The Authorized User should only identify themselves as a Healthcare Professional if they hold the legally required qualifications.
11. Illegal content
11.1. Chrono Health does not have the capacity to detect the presence of Illegal Content in the Application.
11.2. Notwithstanding the above, if Chrono Health becomes aware of the presence of any Illegal Content in the Application, it reserves the right to remove such content and, at its sole discretion, suspend or terminate the account of the Data Owner User.
12. Non-compliance and User Liability
12.1. The User will be entirely and without any limitation responsible for any direct or indirect damage, loss, expense, and/or costs caused to Chrono Health and/or Third Parties due to the violation of these Terms of Use or applicable law.
12.2. Without prejudice to the liability stated in the previous number, in the event of any non-compliance or violation, as stated above, Chrono Health reserves the right, at its sole discretion, to suspend or terminate the account of the Data Owner User affected by the non-compliance.
13. Liability of Chrono Health
13.1. Chrono Health does not provide Health Services and is completely unrelated to those provided to Data Owner Users by Authorized Users, and therefore, will not be liable under any circumstances for any damages caused by the acts of the latter.
13.2. Chrono Health's service is limited to ensuring the storage, within the Application, of the health-related Data that Users select and store through insertion and upload, and therefore will not be liable for any inaccuracies, incompleteness, outdatedness, or errors in the content of the data and/or documents entered into the Application.
13.3. Chrono Health assumes no responsibility nor will it be liable for the suitability, reliability, or updating of the Stored Data.
13.4. It is Chrono Health's intention to provide the Services indefinitely; however, it is not possible to fully guarantee or assume such obligation, and therefore, it may terminate the provision of Services at any time.
13.5. Chrono Health will inform the User at least 90 days in advance of the cessation of the Services provided in the previous number.
13.6. The termination of the provision of Services as stipulated in numbers 13.3. and 13.4. will not grant the User any right to any form of compensation.
13.7. Except in cases of willful misconduct or gross negligence, Chrono Health will not be responsible for consequential or indirect damages resulting from possible failures in the Services.
14. Force Majeure
Chrono Health will not be liable, under any circumstances, for any unavailability of the Application caused by a force majeure event, understood as any unpredictable and irresistible fact and/or event, whose effects occur independently of the will and control of Chrono Health, including, but not limited to, war, hostilities or invasion, subversion, riots, rebellion, revolution or terrorism, social and political unrest, strikes or labor disturbances, cyberattacks, epidemics, pandemics, atomic radiation, fire, lightning, explosion, floods, cyclones, earthquakes, space events, and other natural calamities.
15. Disruptions in the Application's functioning due to external factors
15.1. Chrono Health will not be liable for failures and interruptions, loss of information, or delays resulting from problems occurring:
in the public Internet network, more specifically, the IP network;
in the communication channel or network used by the User;
in the supply of electricity; or
in the equipment used by the User to access the Application;
15.2. Chrono Health will not be liable for failures and interruptions, loss of information, or delays arising from weather phenomena, acts of vandalism, external interferences, or any acts attributable to the User or any third party external to Chrono Health.
15.3. Chrono Health will not be liable, under any circumstances, for losses or damages suffered caused by viruses that affect any device the User uses to access the Application.
16. Maintenance of the Application
The User is aware and accepts that access to the Application may occasionally be suspended, whether due to the need for repair, maintenance, or update work, or to change the Services. Chrono Health will make its best efforts to limit the frequency and duration of any such suspensions and limitations.
17. Application Updates
7.1. The Application may undergo updates necessary to maintain the compliance of the Services, including security updates.
17.2. When Chrono Health proceeds with updates, the User will be informed, through a notice placed in the Application, of their availability for installation.
17.3. If the User does not proceed with the installation of these updates, Chrono Health cannot be held responsible for any non-compliance resulting from their non-installation.
18. Changes to the Services
18.1. Chrono Health may change the Services provided through the Application whenever such changes are necessary to ensure the operation of the Application and/or any of its functionalities.
18.2. In addition to the changes mentioned above, Chrono Health may also make changes to the Services in the following cases: (i) whenever the change results in improvements or enhancements of the existing Services or results in the provision of new services; (ii) when the change is motivated by technical and/or operational reasons.
19. Changes to the Terms of Use
19.1. Chrono Health reserves the right to make changes to these Terms of Use.
19.2. For the purposes of the provision above, Chrono Health will notify Users at least 15 (fifteen) days in advance of the planned date for the change, through a notification alert in the Application or via email.
19.3. Access to the Application, following the change of the Terms of Use, will be suspended until their express acceptance by the User. In case of non-acceptance, the User will not be able to use the Application.
20. Intellectual Property and Copyright Rights
20.1. The Application and all content hosted or made available to the User (texts, graphics, logos, button icons, images, audio clips, downloads, digital downloads, and data compilations) are the intellectual property of Chrono Health. Such contents are protected by Portuguese Law, as well as International Legislation on intellectual property rights, copyright, and other rights related to databases.
20.2. The User may not use any trademarks of Chrono Health or its content providers, nor their trade images, on any product or service that does not belong to Chrono Health or its content providers, nor in any way that is likely to cause confusion. Any trademarks that are not the intellectual property of Chrono Health and that appear included or are available in the Application belong to their respective owners, who have granted a limited right to use them to Chrono Health.
21. Personal Data Processing
21.1. The Data Owner User acknowledges and accepts that the processing of their personal data by Chrono Health is based on:
The execution of the contract concluded with it through the acceptance and commitment to these Terms of Use, and
With respect to the processing of Health-related Data, the consent.
21.2. The User has the right to receive the personal data that have been stored in the Application, in a structured, commonly used format, and the right to transmit them to another Application. To this end, they must request it in writing from Chrono Health at the email address legal@chronohealth.io.
22. Communications and Complaints
22.1. Any User wishing to contact Chrono Health must do so using the email address: legal@chronohealth.io or by phone at (+351) 960 450 845 (call to the mobile network).
22.2. Contact details will be available and freely accessible to the User at any time.
23. Cancellation of the User Account
23.1. The User may, at any time, cancel their account without the need to state a reason and without any penalty, through the Application itself.
23.2. Cancellation of the account by the User implies the termination of the contract concluded with the Provider.
23.3. By canceling their account, the User automatically deletes all their personal data stored in the Application.
24. Electronic Communications
Any notices and notifications made available in the Application constitute a valid form of written communication between Chrono Health and the User.
25. Applicable Law and Jurisdiction
25.1. Any dispute concerning the validity, effectiveness, interpretation, integration, application, or compliance with these Terms and Conditions will be resolved in accordance with Portuguese Law, by the Court of the District of Lisbon.
25.2. For the extrajudicial resolution of disputes, the User may resort, among others, to one of the extrajudicial dispute resolution bodies whose list is available at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx
25.3. The User may appeal to the Extrajudicial Dispute Resolution Body that is designated for the resolution of disputes related to the decisions provided in Clause 11.
You are consulting version No. 1 of July 1, 2023.